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Industrial IOT for Equipment Providers
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Allows remote monitoring and improved service for all your machines in the field
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Enables your service team to diagnose and resolve equipment problems in real time
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Track Utilization of equipment over time to understand current and potential capacity
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Work with customers to predict equipment failures and prescribe solutions before they occur
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No need to install on customer’s internal IT infrastructure with included cellular support
What if you could diagnose and resolve problems for your customers without ever leaving your office?
When customers require after-sales service, they expect their problem to be solved with minimum delay, too many service calls require expensive and time consuming on-site visits. Equipment providers require remote access to monitor and assist with user operations to troubleshoot problems, resolve service events and monitor preventative maintenance tasks, all without leaving their office.
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The Solution: MachineMetrics Service
IIoT-Enable your Equipment
MachineMetrics Service provides service teams a chance to diagnose and resolve machine problems without the necessity of an on-site visit. Gain insight into customers’ equipment health and condition with historical machine data. Identify new service opportunities with analytics and reporting. Predict and deliver early warning of potential equipment failures and highlight elevated risk areas that lead to machine downtime. Determine and take preventative action before it impacts a customer’s machine performance. Give your customers the same remote monitoring benefits and improve customer satisfaction.
The MachineMetrics Advantage
How it Works

Install the small MachineMetrics edge device that connects to the machine's PLC and any additional sensors into the electrical cabinet of your machine. Simply add the device to your list of machine assets, with the location being your customer. Once the customer receives the machine, and powers it on, it will show on your list of assets. Clicking on the asset allows you to assign the machine to the customer, giving them the same powerful benefits of remote monitoring.

So while service teams are focusing on addressing issues that may immediately impact the customer, MachineMetrics is keeping an eye on big picture issues that benefit everyone. We’re helping your company develop standards to apply to every specific machine type sold.

Key features
IIoT Platform Capabilities
View and manage the status and health of your machine assets. Easily add new assets with the MachineMetrics wifi & cellular edge connected to sensors or the machine's PLC.
View and export real-time machine data and alarms as time-series data and charts to help diagnose and resolve problems.
View asset utilization by hour, shift, day, week or month to view trends and uncover opportunities for improvements.
Alert the right person at the right time when action needs to be taken. Track incidents through a workflow with reassignment, resolution, and full audit tracking.
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Advanced Service Capabilities
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Customers can choose which data items are viewable by your service teams offering comfort and security. This historical data can be accessed and exported at any time. Real-time data enables your service staff to provide remote support, reducing warranty costs.
Share data from equipment assets with your distributors as well as your customers, all managed in one central location. Distributors receive the same improved service capabilities.
View full history of alarms for each machine, and a summary of alarms across your entire shop floor. Find out what alarms are causing the most amount of downtime, and create monitors that will alert maintenance when specific alarms occur.
Create, manage, and deploy preventative maintenance schedules that are tied to calendar time, usage time, or initiated from machine conditions. Assign maintenance tasks through a workflow, and keep track of your customers maintenance to better plan inventory and service needs.
Key Benefits
Remote Equipment Visibility Benefits
Empower
Empower your service team by eliminating the necessity for on-site machine service and maintenance.
Detect
Detect new service opportunities and diagnose asset performance issues remotely.
Case studies
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Learn how MachineMetrics helped Fastenal navigate their own digital transformation:
“The addition of MachineMetrics Service to our Swiss-turn machines is a game changer for our customers and has transformed our service capabilities for future success.”
- Mike Mugno
Vice President, Tsugami/Rem Sales
“There was Fastenal pre-MachineMetrics and Fastenal post-MachineMetrics. We can’t imagine what life would be like if you took it away.”
- Tim Borkowski
VP of Manufacturing, Fastenal
"MachineMetrics allows us to not only continue to help our customers learn about themselves but is transforming our ability to help them improve their businesses.”
- Ben Alexander
Business Manager Online Services, SECO Tools.
Transform your approach to service
Get started with machine monitoring and analytics today.
Request A Quote