Featured Stories

Categories

The Customer Satisfaction & Process Improvement Tug-of-War

Christina Gay
November 13, 2015

In order to be competitive and profitable in the arena of CNC manufacturing, business owners must continuously improve the ways in which material and communication flow through their shops. When customer demands fluctuate and production priorities shift, it is easy to lose sight of problems that need to be addressed or potential opportunities for improvement. Too often, production managers find themselves caught in a tug-of-war between the need to improve processes and the need to meet the customer’s delivery requirements. There is no easy solution to this problem. Many companies that operate within this environment rely heavily on small groups of specialists to execute Kaizen on a daily basis so that the core engineering and manufacturing groups can process and produce goods for customers without distraction. For Kaizen to prevail, they must have aligned goals, focused objectives, and the ability to act upon them quickly. This requires unhindered collaboration between functional groups within the organization. The company’s vision must be shared between leadership and employees. The root causes of problems as well as any opportunities for improvement must be recognized so that the Kaizen actions are centered on the greatest opportunities to improve productivity and profitability.

customersatisfaction.png

Understanding the performance of our machines, specifically the Overall Equipment Effectiveness (OEE), can also be a direct indication of the effect that Kaizen is having on the work flow. The identification of root-causes and opportunities for improvement requires data-- the same data required to calculate metrics like OEE. Collecting this data can consume a significant amount of resources. Productivity on machines may decline if operators are asked to collect process information while they are producing parts or products, so this must be avoided whenever possible. Teams of specialists are costly and can only maintain focus on Kaizen in a few areas of the shop at one time. Spread this capacity too thin and focus will be lost, slowing down action towards improvement. This is where automated machine monitoring enters the equation.

The status on the shop floor is shared via dashboards between all departments so that objectives and actions are easily aligned. The CNC data records and visual indicators generated by this software allow workers to act on relevant information in real-time. When coordinated efforts to correct issues or capitalize on improvement opportunities take place, the information provided can quickly verify whether or not the desired results are achieved and goals are met. With accurate and timely information, businesses will move confidently forward, constantly effecting the necessary changes to ensure that customer satisfaction is met.

Comments

Related posts

The Time is Now for the Smart Factory
17Jun

The Time is Now for the Smart Factory

Almost everyone has become accustomed to smart phones, smart televisions, and even the concept of smart cars.  And technology has advanced far enough that people understand generally what expectations...

Industry 4.0- You Can Get There from Here
12Jun

Industry 4.0- You Can Get There from Here

There is an old New England expression that states, “You can’t get there from here”.  It originated as a way of explaining the path to a destination that can’t be accessed without extensive, complex a...

Why should you care about Industry 4.0?
07Jun

Why should you care about Industry 4.0?

  As Industry 4.0 surges forward, many manufacturers are still pondering what it means and how or whether the latest industrial revolution will affect them.  First coined in Germany over ten years ago...

Industrial IoT Creates a New Value Stream for OEMs
23May

Industrial IoT Creates a New Value Stream for OEMs

  An issue in manufacturing that is singular to OEM is the speed with which they can respond with service to the machines, in the case of a failure. In the past, this has usually meant an actual failu...

Reassessing the MES Mess
08May

Reassessing the MES Mess

David Westrom Dave Westrom is VP of Business Development at MachineMetrics. Dave has spent much of his career in executive team roles at innovative IIoT companies. He has led business development orga...

Exploring The 6 Core Pillars of Industry 4.0
03May

Exploring The 6 Core Pillars of Industry 4.0

 Innovation, in manufacturing in particular, has exploded, thanks to Industry 4.0. The term was coined to reflect the trend towards the use of technology, automation, and data acquisition in manufactu...

INDUSTRIAL IOT AND THE MOVE FROM PREVENTIVE TO PREDICTIVE MAINTENANCE
24Apr

INDUSTRIAL IOT AND THE MOVE FROM PREVENTIVE TO PREDICTIVE MAINTENANCE

One of the most important trends in the last few decades has been the movement toward lean manufacturing.  As companies began to review and change their operating procedures to eliminate waste, effici...

What is Industry 4.0?
17Apr

What is Industry 4.0?

  Known as the fourth industrial revolution since the 18th century, Industry 4.0 is an all-encompassing term to refer to the way computers, data and automation are evolving and coming together to chan...

Sensor Data vs PLC Data: Why Getting Deep Data Is the Right Way to Go!
09Apr

Sensor Data vs PLC Data: Why Getting Deep Data Is the Right Way to Go!

  When it comes to collecting data with industrial IoT within the world of manufacturing, it isn’t just about quantity. It’s also about the quality of the information that you are gathering from vario...

5 Myths- Manufacturing During Industry 4.0
02Apr

5 Myths- Manufacturing During Industry 4.0

The fourth industrial revolution is upon us, and as you may know, this means change. As an industry, it is imperative that manufacturers adopt new technologies and increased connectivity that will ena...