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Interacting with customers using IoT

Graham Immerman
June 13, 2018

IoT can be a great tool to help you interact with your customers and make sure they have a positive experience. Unfortunately, not all businesses use this technology in a way that customers like. Make sure this technology is an extension of your brand and feels authentic because, as Industry Week said, "No one likes talking to a robot or feeling like they’re just one of thousands to receive the same message."

TECHNOLOGY AND IIOT Know Your Customers, Industry 4.0 EditionSource: http://www.industryweek.com

Not so long ago, manufacturing was singularly about making things. Manufacturing companies would develop and create a product, hand it off to a series of distributors or partners, and then collect their cut of the profits. No more. The Harvard Business Review published a pivotal article in 2010 called "Rethinking Marketing," in which the authors outlined what used to be standard practice: make a product, find a market for it, and find a way to sell to that market. But, as the article pointed out, this no longer works. Thanks to the "Amazon Effect,” customers expect to interact with companies and shape the products they use. Read More

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