Technology is not just impacting production floors, it is impacting services in manufacturing as well! Manufacturing Global listed ta few standouts in this area. The first they mentioned is mobile apps in the workplace. While mobile phones used to be frowned upon at work, they are now being utilized as important tools! They said, "The use of applications ultimately makes it easier and quicker for technicians to retrieve their work schedules, log activity or product information in real time, which can make a big difference to the quality of service offered." The second standout is AI. Customers are experiencing a high level of AI in their purchasing experience which is raising the bar across the board.
Our research found that manufacturing firms are pulling on the three technological areas of Mobile, Artificial Intelligence (AI) and Internet of Things (IoT) to maximise their service offering: Mobile: the manufacturing ‘app economy’ The app economy has been talked about since applications were initially launched in 2008.With pressure mounting and digital disruption a constant challenge (and opportunity) manufacturers must invest in their service offering to bring a personalised experience to meet customer expectations.Read More